Terms & Conditions
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Atlas Air Ambulance, LLC
These Terms & Conditions govern your use of the Atlas Air Ambulance, LLC website and your communication with Atlas Air Ambulance, including SMS/text message communication.
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By using this website, submitting a form, contacting Atlas Air Ambulance, or opting into SMS communication, you agree to these Terms & Conditions.
Website Use
The information provided on this website is for general informational purposes only. It is not intended to replace medical advice, emergency medical services, diagnosis, treatment, or guidance from a qualified healthcare provider.
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Atlas Air Ambulance provides air medical transport coordination and related medical transport services. Service availability, timing, aircraft availability, medical crew requirements, and transport eligibility may vary based on patient condition, location, weather, regulatory requirements, operational factors, and clinical review.
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Submitting a form or contacting Atlas Air Ambulance does not guarantee service availability, medical acceptance, aircraft availability, or transport approval.
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Medical Emergencies
This website and our online forms are not intended for emergency medical situations. If you are experiencing a medical emergency, call 911 or seek immediate emergency medical care.
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Information You Submit
When you submit information through our website, phone, email, text message, or other communication channels, you agree that the information you provide is accurate to the best of your knowledge.
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Information submitted may include your name, phone number, email address, patient condition, diagnosis, transport needs, departure location, destination location, insurance information, or other details needed to evaluate and coordinate a requested medical transport.
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Atlas Air Ambulance may use this information to respond to your inquiry, coordinate requested services, provide quotes, communicate with patients, family members, hospitals, case managers, authorized representatives, or other parties involved in the requested transport, and meet applicable legal, billing, insurance, and operational requirements.
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For more information about how your information may be used or shared, please review our Privacy Practices page.
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SMS Terms of Service
By opting into SMS communication from Atlas Air Ambulance through a web form, phone call, email, verbal request, or other communication method, you agree to receive SMS/text messages from Atlas Air Ambulance.
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SMS messages may include, but are not limited to:
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Appointment or transport coordination
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Medical transport reminders
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Service updates
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Follow-up communication
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Account notifications
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Quote or scheduling-related communication
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Information related to a requested air ambulance, medical escort, or patient transport service
Message frequency may vary depending on your inquiry, requested service, and communication needs.
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Message and data rates may apply.
You may reply START to opt in of receiving SMS messages from Atlas Air Ambulance.
You may reply STOP at any time to opt out of receiving SMS messages from Atlas Air Ambulance.
After replying STOP, you may receive a final confirmation message confirming that you have been unsubscribed. After this, you will no longer receive SMS messages from Atlas Air Ambulance unless you opt in again.
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SMS Consent and Privacy
SMS consent is not shared with third parties or affiliates for marketing purposes.
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Atlas Air Ambulance does not sell personal information.
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SMS communication may be used to support requested services, coordinate care, answer questions, provide updates, or communicate with patients, family members, hospitals, case managers, authorized representatives, or other parties involved in the requested transport.
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For more information about how personal information and protected health information may be collected, used, or shared, please review our Privacy Practices page.
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Opting Out of SMS Communication
You may opt out of SMS communication at any time by replying STOP to any text message from Atlas Air Ambulance.
You may also contact Atlas Air Ambulance directly to request that SMS communication be stopped.
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Please note that opting out of SMS messages may limit our ability to communicate with you quickly about requested services, scheduling, transport coordination, or service updates.
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Help and Support
For assistance, reply HELP to any SMS message from Atlas Air Ambulance.
You may also contact us directly:
Atlas Air Ambulance, LLC
Phone: (844) 650-7322
Email: info@flyatlasair.com
Website: www.atlasairambulance.com
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Links to Other Websites
This website may contain links to third-party websites. These links are provided for convenience only. Atlas Air Ambulance is not responsible for the content, policies, security, or privacy practices of third-party websites.
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No Guarantee of Website Availability
Atlas Air Ambulance makes reasonable efforts to keep this website available and accurate. However, we do not guarantee that the website will always be available, error-free, uninterrupted, or fully up to date.
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We may update, change, suspend, or remove website content at any time without notice.
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Limitation of Liability
To the fullest extent permitted by law, Atlas Air Ambulance is not responsible for damages arising from your use of this website, inability to use this website, reliance on website information, or delays in communication through website forms, email, or SMS.
Nothing in these Terms & Conditions is intended to limit responsibilities required under applicable healthcare, privacy, aviation, or consumer protection laws.
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Updates to These Terms
Atlas Air Ambulance may update these Terms & Conditions from time to time. Updates will be posted on this page with the revised effective date.
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Your continued use of this website or continued communication with Atlas Air Ambulance after updates are posted means you accept the updated Terms & Conditions.
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Contact Information
For questions about these Terms & Conditions, SMS communication, or privacy practices, please contact:
Atlas Air Ambulance, LLC
Phone: (844) 650-7322
Email: info@flyatlasair.com
Website: www.atlasairambulance.com
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Effective Date: May 11, 2026
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No Surprises Act Disclosure
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Your Rights and Protections Against Surprise Air Ambulance Medical Bills
When you receive medical care or medical transport services, you may owe certain out-of-pocket costs, such as a copayment, coinsurance, or deductible. In some cases, federal law protects patients from certain surprise medical bills or balance billing.
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The No Surprises Act provides certain protections for patients covered by group health plans or individual health insurance coverage when they receive covered out-of-network air ambulance services.
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What Is Balance Billing?
Balance billing, sometimes called surprise billing, may happen when an out-of-network provider bills you for the difference between what your health plan pays and the full amount charged for a service.
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For covered air ambulance services, when the No Surprises Act applies, you generally cannot be billed more than your plan’s in-network cost-sharing amount, such as your applicable deductible, copayment, or coinsurance.
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Air Ambulance Services
If you are transported by an out-of-network air ambulance provider and the No Surprises Act applies, your health plan may be required to treat the service according to applicable federal surprise billing protections.
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This means you may be responsible only for your in-network cost-sharing amount for covered services, and you should not be balance billed for amounts beyond what federal law allows.
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You Cannot Be Asked to Waive Certain Air Ambulance Protections
For air ambulance services protected under the No Surprises Act, air ambulance providers generally may not ask you to give up your federal balance billing protections through a notice-and-consent waiver.
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Insurance Coverage and Patient Responsibility
The No Surprises Act does not guarantee that every service will be covered by your insurance plan. Coverage may depend on your health plan, benefits, medical necessity, claim review, and other plan requirements.
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You may still be responsible for applicable in-network cost-sharing amounts, including deductibles, copayments, or coinsurance.
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If your insurance company denies coverage for a service, patient responsibility may depend on the terms of your insurance plan and applicable law.
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Good Faith Estimates for Uninsured or Self-Pay Patients
If you are uninsured or choose not to use insurance, you may have the right to receive a Good Faith Estimate explaining the expected cost of scheduled non-emergency services.
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A Good Faith Estimate is not a contract and does not require you to receive services from Atlas Air Ambulance.
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If your final bill is substantially higher than your Good Faith Estimate, you may have the right to dispute the bill through the patient-provider dispute resolution process.
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Questions About Your Bill
If you have questions about your bill, insurance claim, or patient responsibility, please contact Atlas Air Ambulance directly.
Atlas Air Ambulance, LLC
Phone: (844) 650-7322
Email: info@flyatlasair.com
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Federal Resources
You may also contact federal resources for more information about your rights under the No Surprises Act.
No Surprises Act Disclosure
Your Rights and Protections Against Surprise Air Ambulance Medical Bills
When you receive medical care or medical transport services, you may owe certain out-of-pocket costs, such as a copayment, coinsurance, or deductible. In some cases, federal law protects patients from certain surprise medical bills or balance billing.
The No Surprises Act provides certain protections for patients covered by group health plans or individual health insurance coverage when they receive covered out-of-network air ambulance services.
What Is Balance Billing?
Balance billing, sometimes called surprise billing, may happen when an out-of-network provider bills you for the difference between what your health plan pays and the full amount charged for a service.
For covered air ambulance services, when the No Surprises Act applies, you generally cannot be billed more than your plan’s in-network cost-sharing amount, such as your applicable deductible, copayment, or coinsurance.
Air Ambulance Services
If you are transported by an out-of-network air ambulance provider and the No Surprises Act applies, your health plan may be required to treat the service according to applicable federal surprise billing protections.
This means you may be responsible only for your in-network cost-sharing amount for covered services, and you should not be balance billed for amounts beyond what federal law allows.
You Cannot Be Asked to Waive Certain Air Ambulance Protections
For air ambulance services protected under the No Surprises Act, air ambulance providers generally may not ask you to give up your federal balance billing protections through a notice-and-consent waiver.
Insurance Coverage and Patient Responsibility
The No Surprises Act does not guarantee that every service will be covered by your insurance plan. Coverage may depend on your health plan, benefits, medical necessity, claim review, and other plan requirements.
You may still be responsible for applicable in-network cost-sharing amounts, including deductibles, copayments, or coinsurance.
If your insurance company denies coverage for a service, patient responsibility may depend on the terms of your insurance plan and applicable law.
Good Faith Estimates for Uninsured or Self-Pay Patients
If you are uninsured or choose not to use insurance, you may have the right to receive a Good Faith Estimate explaining the expected cost of scheduled non-emergency services.
A Good Faith Estimate is not a contract and does not require you to receive services from Atlas Air Ambulance.
If your final bill is substantially higher than your Good Faith Estimate, you may have the right to dispute the bill through the patient-provider dispute resolution process.
Questions About Your Bill
If you have questions about your bill, insurance claim, or patient responsibility, please contact Atlas Air Ambulance directly.
Atlas Air Ambulance, LLC
Phone: (844) 650-7322
Email: info@flyatlasair.com
Federal Resources
You may also contact federal resources for more information about your rights under the No Surprises Act.