Our Services

Atlas Air Ambulance is a Fixed Wing medical transport business based in Jacksonville, FL. We envision a future where every individual, regardless of geographic location or medical condition, has swift and seamless access to the highest quality air medical transport and advanced medical care

Our commitment to excellence is reflected in every aspect of our service.

Our medical team is comprised of highly skilled professionals who are dedicated to providing the highest level of care to our patients:

Emergency Medicine Board Certified Physician: Our medical team is led by a physician with expertise in emergency medicine and critical care. With their guidance, we ensure that each patient receives the appropriate medical attention throughout the journey.
Critical Care Nurse and Paramedic: Supporting our physician is a team of critical care nurses and paramedics who are trained to provide comprehensive care. From monitoring vital signs to administering medications, our medical team is committed to ensuring the well-being of our patients at all times.

We understand that having a loved one in need of medical transport can be a challenging experience. That's why we prioritize communication and transparency throughout the journey:

Keeping Family Members Informed: We understand the importance of keeping family members and loved ones informed during critical phases of transport. Our team provides regular updates on the status of the flight and the condition of the patient, providing reassurance and peace of mind during challenging times.

At Atlas Air Ambulance, we are committed to providing exceptional care and support to our patients and their families every step of the way.

Patient Transport

Including BLS, ALS, and Critical Care

Our dedicated flight coordinators are meticulously trained to manage every detail of transport, ensuring a seamless experience for our patients and their families. Here's how we ensure a smooth journey:

Patient Medical Requirements: Our flight coordinators prioritize understanding and addressing the unique needs of each patient. Whether it's arranging their medical requirements or accommodating specific requests, we strive to meet and exceed expectations.
Family Communication: We prioritize keeping family members and loved ones informed during critical phases of transport, providing reassurance and peace of mind during challenging times.
Ground Transportation Coordination: We understand that a smooth transition from air to ground transport is crucial for our patients' comfort and well-being. Our team coordinates ground transportation seamlessly, ensuring that patients are safely transported to and from the airport to their final destination.
International Clearances: Navigating international regulations can be complex, but our experienced team is well-equipped to handle it. We take care of all international clearances, ensuring that our flights are authorized to enter and exit each country smoothly.
Medical Team: Our team is led by an Emergency Medicine Board Certified Physician, comprises a Critical Care Nurse and Paramedic, ensuring comprehensive care throughout the journey. For those who require additional support, we offer the option to request a physician to be added to the team when needed, guaranteeing personalized and thorough care tailored to your specific health requirements.

** All requests are at the discretion of the flight team and medical director.

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Medical Escort

At Atlas Air Ambulance, we go above and beyond to provide comprehensive medical transportation services that cater to a wide range of needs beyond just emergencies. Our services include:

Non-Emergent Medical Crew Accompaniment: We understand that not all medical transportation needs are emergencies. That's why we offer non-emergent medical crew accompaniment on commercial airlines. Our experienced medical staff will accompany patients on their commercial flights, ensuring their safety and comfort throughout the journey.
Full Concierge Service: With our Full Concierge Service, we take care of every aspect of transport, leaving you with peace of mind. From arranging ground and air transportation to providing special assistance and securing TSA clearance, we handle it all. Our goal is to make the transportation process as smooth and stress-free as possible for our patients and their families.
Repatriation Assistance: For patients who need to be repatriated to their home country, we collaborate with Embassies and Consulates worldwide to streamline travel documentation processes. Our team will work closely with diplomatic authorities to ensure all necessary paperwork is in order, making the repatriation process as seamless as possible.

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Medical Escort

Patient Transport

How the Air Ambulance Process Works

At Atlas Air Ambulance, we ensure a seamless process for air ambulance services, prioritizing the safety and well-being of our patients every step of the way. We are dedicated to providing safe, reliable, and compassionate air ambulance services to our patients. With our seamless process and experienced team, you can trust us to provide the highest level of care every step of the way. Here's how it works:

Step 1. Flight Coordination

Flight Coordinators handle every detail of your medical flight with expertise and care. When you book a medical flight with us, one of our experienced coordinators will guide you through the entire process, ensuring you understand all aspects of medical air transport. Rest assured, you'll never be caught off guard or worry about any vital step being overlooked. We take care of every detail to provide you with peace of mind and ensure a seamless journey.

Step 2. Transport

Our dedicated medical team arrives at the patient's location. Upon arrival our medical team will assume care of the patient. From there, the patient is transported to the departure airport, where our awaiting medical plane is prepared to safely transport them to their destination.

Step 3. Loading

Our dedicated medical staff takes over. Upon arrival at the aircraft, our skilled medical team loads the patient directly from the ground ambulance unit into the aircraft's specially designed medical stretcher, tailored for airplane transfer. Any family members are also seated on the flight, ensuring they accompany the patient throughout the entire process.

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Step 4. In Flight

Throughout the flight, our medical team diligently attends to every aspect of the patient's care. Think of it as an airborne ambulance, fully equipped to address the diverse medical needs of critically ill patients, including young children, burn patients, ventilator-dependent patients, and individuals weighing over 300lbs. With specialized expertise and state-of-the-art equipment, we ensure optimal care and comfort throughout the journey.

Step 5. Touch Down

After arriving at the destination airport, a ground ambulance crew awaits to continue escorting the patient, accompanied by our medical team, to the designated facility. The receiving team at the new facility is prepared to welcome the patient at a specified time, facilitating their immediate transfer to the required bed or unit for ongoing care.

How the Process Works

"We understand how hard it is to deal with an unfortunate situation from different a state or city. Atlas Air Ambulance is here to help make this difficult time a little bit easier on you and your family!"

- Emily | Atlas Air Ambulance Patient Advocate

What sets us apart from other air ambulance services?

Call Now: (844)650-7322

Our flight coordination process includes collaboration with registered nurses, paramedics, and case managers. From the moment you place a call to us, you are in the hands of experienced healthcare and coordination professionals in air medical transportation.

Our team flies meticulously maintained aircraft, and the flight crew is comprised of experienced pilots devoted to the safety and comfort of our patients.

We coordinate all of the air and ground transportation necessary. Our team handles every detail to ensure that the patient’s medical transport is handled correctly and responsibly.

The Atlas Air Ambulance medical crew is a team of compassionate critical care flight nurses and paramedics who are all highly trained and experienced. They are committed to providing the highest standard of patient care.

We work with the case managers and physicians at both the sending and receiving facilities to fully understand the clinical needs of each patient and ensure proper continuity of care. We are an extension of your physician team.

We communicate directly with you and any family members to answer questions and address any concerns.

Organ Transport

Atlas Air Ambulance offers private chartered flights tailored to meet the needs of Organ Procurement Teams, ensuring seamless transport through meticulous coordination and logistics management. Our team collaborates closely with Organ Coordinators and Flight Dispatch to guarantee the timely pick-up and delivery of organs, prioritizing efficiency and reliability. Allocating resources effectively to ensure timely organ viability, we are committed to maintaining the integrity of every mission. Whether it's transporting organs exclusively or facilitating the transportation of procurement and surgical teams, Atlas Air Ambulance is dedicated to providing safe and efficient solutions for organ transportation needs.

Please call for immediate coordination.

(844)650-7322

OrganTransport

Family Companion

In Flight Family Companion

We will make every effort to accommodate a family companion during flight, up to two family members, depending on required medical equipment and crew needs. We understand the importance of family support during critical medical episodes or significant transitions like patient transfers, ensuring the mental, emotional, and physical well-being of our patients.

**At the discretion of our pilot and medical flight crew

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Available 24/7 For International and Domestic Flights

Insurance Accepted Worldwide: +1 (844)650-7322

Our Services